We want to treat you as we want to be treated as customers. In addition to warranties from the manufacturers, we offer our own plan to insure your satisfaction. Several types of situations are explained here.

1. If you purchase an item from us and we ship the wrong item, or the item is defective we will accept the return. Call Customer Service at 1-800-441-4156, explain the problem and give them the information on your delivery slip. They will give you a return authorization number and instructions. We can either replace the item or refund the payer. If the product is being returned due to an error on our part, we will absorb the shipping charges in most cases. (Reference: CMS Medicare DMEPOS Supplier Standards #15)
2. In general, unopened product in brand new condition can be returned within 30 days or as soon as you receive the shipment. Call Customer Service at 1-800-441-4156; explain the problem and we will give your return authorization number and instructions. Sorry, but we are unable to refund shipping costs.
3. Customer Service will issue product return numbers. (This number will be the patient number followed by the staff member’s initial. Example:; patients order number 123456; issued by Pat would be 123456P.)
4. Product that has been opened (even if it is taped shut after opening), used or expired cannot be accepted as a return. If we receive this type of product, we will notify you and you can have it returned at your expense.
5. Most of our products have manufacturer warranties. When you call Customer Service, they will determine if a defective item will be sent to you from CDS or from the manufacturer directly.
6. A product return must be credited to the payer. Therefore, if Medicare or your insurance company paid for the order, we are required to send them the refund. We can only credit a customer’s account if they paid for order themselves.